Have a question about our services? We've answered our most common inquiries here. If you don't find what you're looking for, please call us or book an appointment online.
Frequently Asked Questions
What types of vehicles do you service at Reliable Automotive?
We are a full-service repair shop that works on most makes and models. This includes domestic vehicles from brands like Ford, GM, and Chrysler, as well as a wide range of Asian and European imports, including Honda, Toyota, Nissan, BMW, Mercedes-Benz, Audi, and Volkswagen. Our technicians have all the tools, expertise and certified training to service cars, SUVs, and light trucks.
Do you offer oil change services?
Yes, we perform complete oil and filter changes using high-quality conventional, synthetic-blend, and full synthetic oils that meet or exceed manufacturer specifications. Each service includes a multi-point inspection to ensure your vehicle is in top condition.
My check engine light is on. Can you find out why?
Absolutely. We have advanced diagnostic equipment to accurately read trouble codes from your vehicle’s computer. Our ASE-certified technicians will perform pinpoint tests to identify the root cause of the issue, ensuring we recommend the right repair and don’t just guess.
What brake services do you provide?
We offer comprehensive brake services, including brake pad and rotor replacement, brake fluid flushes, caliper and hose replacement, and ABS system diagnostics. If you hear squeaking, feel a vibration, or your brake pedal feels soft, we can diagnose and fix the problem to restore your vehicle’s safety.
Can I get tires and a wheel alignment at your shop?
Yes, we can help with all your tire needs, including sales, mounting, balancing, and tire rotations. We also perform precise four-wheel alignments to improve handling, extend tire life, and increase fuel efficiency.
What are the signs that my shocks or struts are bad?
Common symptoms of worn shocks or struts include a bouncy or rough ride, the front of your vehicle “diving” when you brake, excessive body roll on turns, or unusual cupping wear on your tires. We can inspect your suspension system and recommend the right repairs to restore ride quality and safety.
Do you service vehicle air conditioning (A/C) and heating systems?
Yes, we provide complete climate control services. Whether your A/C is blowing warm air or your heater isn’t working in the winter, our technicians can diagnose and repair issues with compressors, condensers, refrigerant leaks, and heater cores.
What cooling system repairs do you offer?
We handle all aspects of the cooling system, which is vital for preventing engine overheating. Our services include water pump replacement, radiator repair and replacement, thermostat replacement, and coolant flushes to keep your engine running at the proper temperature.
Can you perform factory-scheduled maintenance?
Yes, we can perform the manufacturer-recommended maintenance services for your vehicle to keep it running reliably and efficiently. This is a great, cost-effective alternative to the dealership for 30k, 60k, and 90k-mile services. Performing maintenance with us also keeps your factory warranty intact.
Do you service hybrid or electric vehicles (EVs)?
Yes, we are equipped to service many hybrid and electric vehicles (EVs), including routine maintenance, brake services, and 12-volt battery system repairs. Call us to discuss the specific maintenance or repair needs of your model.
What kind of warranty do you offer on parts and labor?
We stand behind the quality of our work. Our repairs are backed by a limited warranty, with a standard coverage of 48 months or 50,000 miles, whichever comes first, on both parts and labor. We will provide full details of your warranty coverage on your service invoice.
What areas do you serve?
Our shop is conveniently located in Franklin, TN, and we proudly serve customers from across Williamson County and the greater Nashville area. This includes surrounding communities like This includes surrounding communities like Brentwood, Cool Springs, Columbia, Leiper’s Fork, and Spring Hill.
How long will my repair take?
Repair times vary depending on the complexity of the job and parts availability. We strive to provide accurate time estimates and complete most routine maintenance and minor repairs the same day. For more extensive diagnostics or repairs, we will keep you updated throughout the process.
Do I need an appointment?
We highly recommend scheduling an appointment to ensure we can service your vehicle as efficiently as possible. You can easily book an appointment online or call us to find a time that works for you. We do our best to accommodate walk-ins when the schedule allows.
Do you have after-hours drop-off or towing options?
Yes, we have a secure key drop for convenient after-hours vehicle drop-offs. If your vehicle is not drivable, we can recommend a trusted local towing service to get it to our shop safely.
What payment options do you accept?
We accept all major credit cards, debit cards, and cash. We also offer financing options to help make unexpected repairs more manageable. Feel free to ask our service team for more information.
Still have questions? Our friendly and knowledgeable team at Reliable Automotive is here to help. Contact us today at (615) 472-1825, visit us at 112 ALPHA DR, FRANKLIN, TN 37064, or Book Your Appointment Online.