Make your warranty repair simple. At Reliable Automotive in Franklin, we work with many extended warranty and vehicle service contract (VSC) providers every day, and we’ll handle the approvals, paperwork, and phone calls so you don’t have to.

Serving: Franklin, Cool Springs, Brentwood, Spring Hill, Columbia, and Leiper’s Fork.

Book Appointment · Call (615) 472-1825

We’re a RepairPal Certified Shop (MaxCare Welcome)

As a RepairPal–Certified facility, we regularly process CarMax MaxCare claims. MaxCare plans are commonly administered by Assurant, CNA National, or Fidelity (your contract will specify which administrator handles your plan).

Providers We Work With Frequently

  • MaxCare (CarMax) — administered by Assurant, CNA National, or Fidelity
  • Endurance — frequent claims handled
  • CarShield — frequent claims handled

Providers We See Occasionally (Still Welcome!)

  • CARCHEX
  • olive
  • autopom!

Don’t see your plan listed? Bring your contract or call us—we’ll verify coverage in minutes.

How Warranty Repairs Work (Step‑by‑Step)

  1. Check‑In & Contract Review
    Bring your service contract, plan/member ID, and the administrator’s phone number. We’ll confirm coverage and your deductible.
  2. Professional Diagnosis
    Most administrators require a documented diagnosis. Our ASE‑certified technicians test first; some cases may require teardown approval.
  3. Pre‑Authorization
    We contact the administrator, submit findings, and obtain authorization before repair.
  4. Repair & Quality Control
    We complete the repair with quality parts, then road‑test and re‑inspect.
  5. Payment & Pickup
    Administrators usually pay us directly. You cover the deductible and any non‑covered items.

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What’s Typically Covered?

Coverage varies by contract, but many plans include:

  • Engine, cooling, and electrical diagnostics/repairs
  • A/C & heating components and climate controls
  • Alternators, starters, and charging system items (plan dependent)
  • Suspension, steering, and drivetrain components
  • Fuel delivery and many emissions‑related components

Usually not covered: routine maintenance (oil, filters, fluids), wear items (tires, brakes), cosmetic issues, and pre‑existing conditions. We’ll verify all details with your administrator before work begins.

What to Bring

  • Your service contract or warranty card
  • Plan/Member ID & administrator phone number
  • Photo ID and a form of payment for the deductible
  • Maintenance records (helpful if your plan requires proof of upkeep)

Why Drivers Choose Reliable Automotive

  • Warranty know‑how: We handle MaxCare, Endurance, and CarShield claims routinely; CARCHEX, olive, and autopom! as needed.
  • ASE‑certified technicians & advanced diagnostics
  • Clear communication—written estimates & updates at every step
  • Digital inspections with photos/video available on request
  • Local shuttle and friendly, hometown service

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FAQs

Do you accept CarMax MaxCare?
Yes. We process MaxCare claims administered by Assurant, CNA National, or Fidelity.

Do you work with Endurance and CarShield?
Yes—both are frequent for us, and we’re familiar with their processes and documentation.

What about CARCHEX, olive, or autopom!?
We see these less often, but we’re happy to help—bring your contract and we’ll obtain authorization.

Will I have a deductible?
Most plans include a deductible due at pickup. We’ll confirm the amount during authorization.

Is a rental car included?
Some plans include rental or alternate transportation. We’ll check your benefits with the administrator.

Are diagnostic charges covered?
Many plans cover diagnostics after a claim is approved; others do not. We’ll clarify this up front.

Ready to Start a Claim?

Submit your info and a photo of your contract, and we’ll get the ball rolling.

Notes & Disclaimers

Reliable Automotive is an independent repair facility that works with many third‑party administrators. Coverage, approvals, deductibles, and ancillary benefits (rental, towing, trip interruption) vary by contract and provider. Final authorization must be obtained from your plan administrator before covered repairs begin.